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In this edition of the Mplify Member Spotlight, we spoke with Roopa Sunder Raj, Principal Architect II at Charter Communications (Spectrum Enterprise), to learn how Charter Communications is driving AI-powered, standards-based transformation across the enterprise connectivity landscape.
Mplify: Welcome, Roopa. Please tell us about yourself and what makes Charter Communications (Spectrum Enterprise) unique?
Roopa Sunder Raj: I’m Roopa Sunder Raj, Principal Architect II at Charter Communications (Spectrum Enterprise), driving some of the most transformative digital initiatives in the telecom industry.
At Spectrum, I lead large-scale architecture programs that redefine how we deliver connectivity and customer experience. From architecting Advanced Business Wi-Fi 6/7 to leading the RingCentral Unified Communications integration that automated provisioning from CRM to RingCentral and earning the Light Reading Leading Lights Award.
What makes Charter Communications stand out is its unwavering belief in customer-centric innovation and architectural excellence at scale. We embrace industry-standard architecture principles, cloud modernization, and AI-driven insights to create platforms that are secure, resilient, and built for the future.
Mplify: What Led Charter Communications to Mplify and What Inspires Your Engagement in the Ecosystem?
RS: Charter Communications’ path to Mplify Alliance was driven by one goal — to be part of a community where technology leadership meets meaningful impact.
Mplify resonated instantly. It brings together a global network of telecom innovators, architects, and mentors who share a passion for building the future — not in isolation, but through collaboration, shared learning, and inclusion. What inspired me most is how Mplify elevates voices across the ecosystem — connecting seasoned executives with emerging talent and turning that diversity of thought into real progress.
The alliance reflects everything Charter Communications values: standards over silos, innovation with accountability, and leadership with empathy. It’s a space where we can both contribute and learn — exchanging ideas on AI, automation, OSS/BSS modernization, and sustainable architecture while mentoring future professionals.
Mplify: What Areas of Mplify’s Work or Innovation Most Excite Charter Communications — and Why?
RS: What excites Charter Communications most about Mplify Alliance is its bold vision of driving innovation, interoperability, and leadership across the telecom ecosystem. Mplify isn’t just a forum — it’s a catalyst that unites service providers, architects, and thought leaders to transform how we deliver, automate, and scale digital services.
We are particularly inspired by Mplify’s focus on implementing Lifecycle Service Orchestration (LSO) APIs and open standard frameworks that enable business and
operational automation within service providers. These initiatives are the backbone of tomorrow’s intelligent networks — promoting seamless integration across OSS/BSS layers, accelerating service activation, and reducing operational complexity. This focus deeply aligns with our work at Charter Communications (Spectrum Enterprise), where I design end-to-end architectures leveraging industry standards, AI-driven orchestration, and cloud-native platforms to modernize enterprise connectivity.
Equally inspiring is Mplify’s commitment to leadership development and inclusive innovation. We see immense value in how Mplify blends technical depth with community-driven growth — empowering professionals to lead with both innovation and empathy.
Mplify represents the future of connected collaboration — where LSO APIs, AI, and cross-industry partnerships converge to redefine how the telecom world operates. It’s not just about transforming systems — it’s about transforming people and possibilities.
Mplify: How Do You See Enterprise Digital Transformation Evolving Over the Next 1–5 Years?
RS: Over the next five years, enterprise digital transformation will move from modernization to autonomous orchestration — where AI, automation, and data-driven intelligence converge to power self-learning and self-healing ecosystems.
The evolution will be most visible in the BSS/OSS layer, the digital core of every service provider. Legacy silos are being replaced by AI-native, microservices-based architectures that enable real-time decisioning, predictive assurance, and zero-touch operations. Through LSO APIs and TM Forum-aligned frameworks, business and operational systems will finally converge — automating the full lead-to-cash and incident-resolution workflows. This interoperability will eliminate manual swivel-chair operations, reduce order fallout, and accelerate speed-to-revenue.
Digital Twins will redefine how networks and business processes are designed, tested, and optimized — creating virtual replicas that simulate, predict, and correct issues before they impact customers. LLMs and AI orchestration will further accelerate this shift, enabling systems to explain, recommend, and even execute operational changes autonomously.
Zero-Touch Networks and closed-loop assurance will become the new enterprise standard — reducing OPEX, boosting SLA adherence, and enabling on-demand service agility.
Ultimately, digital transformation in the BSS/OSS stack will evolve from integration to intelligence — moving beyond APIs and workflows to autonomous, intent-based systems that adapt dynamically to business needs.
In the next five years, enterprises that embrace this convergence will unlock the true promise of transformation — systems that don’t just run the business, but reimagine it in real time.
Mplify: How Will AI and Automation Change the Way Service Providers and Enterprises Interact?
RS: AI is rewriting the rules of engagement between service providers and enterprises. What used to be transactional partnerships will evolve into intelligent, autonomous collaborations—driven by data, prediction, and shared learning.
Networks are no longer static. They’re becoming self-aware, self-healing systems that sense, decide, and act in real time. AI will be the invisible guardian behind every seamless video call, every resilient data flow, and every connected enterprise experience.
For service providers, AI agents will move beyond automating workflows — they will design, validate, and optimize networks in real time, transforming static operations into autonomous, adaptive systems. These AI-driven ecosystems won’t replace engineers — they will amplify human intelligence, freeing experts to focus on innovation instead of maintenance.
For enterprises, AI-powered BSS/OSS orchestration will unify provisioning, billing, service assurance, and analytics into one intelligent layer. Through digital twins and intent-based interfaces, enterprises will no longer request services—they’ll command experiences, dynamically shaping network behavior to match business goals.
The result is a new relationship model: frictionless, adaptive, and co-intelligent. AI won’t just optimize service delivery—it will elevate collaboration, where networks learn from enterprise intent, and enterprises evolve with network intelligence.
This is the dawn of Service Intelligence, a world where automation becomes autonomy, and every connection thinks, learns, and innovates alongside us.
About the Mplify Member Spotlight
The Mplify Member Spotlight series offers Mplify members the opportunity to share how they are leveraging Mplify standards, LSO APIs, and certifications to expedite their innovation cycle, address critical issues for service providers, and offer value-added solutions to their customers.
In each Q&A session, members share their experiences, challenges, and successes, offering insight into best practices that result in a more collaborative and innovative Mplify ecosystem.
Interested in participating in a Mplify Member Spotlight? Contact us!