2025 Feb
Generating SLA credit reports is currently a manual process in most telecoms, very burdensome, and consumes significant amounts of staff resources.
The focus is to automate periodic SLA credit report generation to free up valuable telecom staff, minimize dispute management and costs (real-time mutual endorsement), increase productivity, collect hidden credits, and improve customer ex-perience.
This document focuses on a legal Agreement between the Buyer and the Seller and its inclusion of Service Level Agreements (SLAs) with enforcement based on mutually agreed-upon events. These events can originate from any legal agreement party and must contain relevant data. In particular, the document aims to define the requirements and use cases for automated SLA event reconciliation using mutually trusted digital agreements in a trusted execution environment (for example smart contracts).
Standards published by Mplify are intended for general distribution to the public and may be downloaded from this site and reproduced without charge. Any reproduction of Mplify documents shall contain the following statement: “Reproduced with permission of Mplify Alliance.” All rights granted to Mplify under applicable copyright laws are expressly reserved. No permission is granted to any recipient or user of Mplify publications to modify any of the information contained therein and Mplify disclaims all responsibility and liability for such modifications.