NaaS Customer Experience White Paper

Overview:

The NaaS Customer Experience White Paper provides both users and providers of NaaS (Network-as-a-Service) offerings with a neutral baseline description of service features, including detailing the Seven Attributes of NaaS:

1. On Demand: Immediate response to business requests.
2. Observable: External monitoring of network performance/SLAs and data in motion.
3. Manageable: External adjustment of service behavior.
4. Programmable: Ecosystem-wide interoperability for enhanced application developer experience.
5. Secure: Secure platform interaction and service consumption.
6. Flexible: Flexible commercial models with fit-for-purpose options.
7. Modular: Versatility in building and enriching NaaS offerings.

The NaaS Customer Experience White Paper is based on expertise provided by the world’s leading NaaS providers in the MEF Forum membership. It also provides background information on the challenges faced by enterprises that are served by NaaS providers and the transformation that telecom service providers are undergoing to address those enterprise challenges. The NaaS Customer Experience White Paper also includes summaries of the stakeholder landscape in the NaaS industry as well as available commercial models for NaaS offerings.

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