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While enterprises around the world are accelerating their digital transformation, there is one persistent challenge that continues to slow progress: the widening automation gap between enterprise IT systems and the service providers they rely on for global connectivity. At a time when AI workloads are scaling, networks are becoming more distributed, and real-time responsiveness is essential. Enterprises can no longer afford manual processes, fragmented portals, or inconsistent interactions across providers.
Mplify’s Enterprise Leadership Council (ELC) recently issued a collective call to action to all service providers for widespread adoption of standardized Lifecycle Service Orchestration (LSO) APIs in their Manifesto for Accelerating Enterprise Connectivity and Automation through Mplify LSO APIs.
This initiative will create a unified, automated, and interoperable way for enterprises and service providers to work together to eliminate outdated workflows, enable real-time visibility, and lay the foundation for true Network-as-a-Service (NaaS) and AI-driven operations. With new API advancements, rapid standard approvals, and growing demand from enterprise leaders across industries, it’s clear that the future of connectivity must be programmable, predictable, and standardized.
Why Mplify LSO APIs Are a Strategic Requirement for Enterprises
Mplify LSO APIs provide a uniform, automated interface between enterprises and service providers replacing fragmented, manual processes with end-to-end digital workflows.
There are two API layers that transform enterprise-provider collaboration:
- Business APIs: APIs that enable automated, predictable, and scalable interactions for quoting and ordering, billing and settlement, inventory management, ticketing, and address validation. These APIs eliminate manual friction from global procurement and renewals, dramatically improving speed, accuracy, and consistency across all providers.
- Operational APIs: APIs that provide visibility and control for production services, including real-time performance monitoring, automated testing, circuit impairment and maintenance (CIM), fault isolation and cybersecurity alert notifications (CSA). These APIs connect directly into enterprise operations centers, enabling immediate action on degradations, outages, or security threats.
The Enterprise Imperative: Automation Is No Longer Optional
Enterprise leaders are unified with their message—current manual processes are unsustainable for networks supporting AI workloads, cloud-native architectures, and mission-critical business operations. Adopting Mplify LSO APIs is essential for:
- Operational Efficiency: Standardized fault management, uniform ticketing, and faster onboarding of new services and sites.
- Business Agility: Rapid scaling into new regions, clouds, or edge environments with minimal manual coordination.
- Security and Resilience: Automated, machine-readable notifications for threats, outages, and performance anomalies.
- Interoperability: A consistent experience across every provider—domestic, global, cloud, wholesale, or edge.
Enterprises cannot achieve AI-driven autonomy or real-time orchestration without unified APIs across the connectivity supply chain.
The ELC’s Call to Action for Service Providers
To close the automation gap and deliver the level of service required in 2026 and beyond, the ELC calls on all service providers to:
- Implement Mplify Business APIs for quoting, ordering, inventory, billing, settlement, and address validation.
- Adopt Operational APIs for ticketing, maintenance, performance, impairment, and cybersecurity alerts.
- Support the full set of NaaS Payloads to enable true automation from the enterprise edge through the provider network and into cloud environments.
- Participate in Mplify’s API Certification Program to validate interoperability and lifecycle support.
- Collaborate directly with the enterprise community to ensure automation efforts align with real-world operational needs.
Looking Ahead: A Fully Automated Enterprise Connectivity Supply Chain
Widespread adoption of LSO APIs signals a fundamental shift toward seamless interoperability between enterprise IT and provider OSS/BSS systems. In this model, networks scale and adapt automatically, AI-driven operations act in real time, and security and performance are continuously optimized. Connectivity becomes a frictionless, fully digital service—intelligent, automated, and end-to-end. This is more than a technology upgrade; it is a transformation in how enterprises and service providers operate and innovate together.
Learn More
- About automating with Mplify’s LSO APIs.
- Read the Mplify Enterprise Leadership Council’s Manifesto for Accelerating Enterprise Connectivity and Automation through Mplify LSO APIs.
- About Mplify for Enterprises.
- Meet Mplify’s Enterprise Leadership Council.
